FAQ

Shipping

Orders will be shipped within three business days via Australia Post or Sendle depending on your shipping address and the size of the parcel. 
Postage could take up to six business days to arrive. Shipping includes tracking or insurance.

Care

All cotton made goods can be hand or machine washed on a cold gentle cycle with similar colours and in a delicates bag. Do not bleach, dry clean or tumble dry.

Privacy

Ponchik respects your privacy, and none of your personal or purchasing details will be shared with a third party.

Safety

It is important to supervise babies and children when using or wearing any of our products.
Our toy or teething products are not to be used whilst baby or child is sleeping.

Returns
We will happily exchange or refund any item that is damaged or defected, however we do not offer refunds if you change your mind. We will happily offer you an exchange or credit note which lasts 3 years from date of issue. Please notify us via email at hello@ponchik.com.au within 7 days of receiving your order if you are need to exchange for any reason.

*Please note that due to the unique nature of our designs, fabric placement might vary from the images shown. 

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

Shipping Methods