FAQ

Orders

Our 'Made in Melbourne' products are handmade and may take up to five working days to be ready.

Shipping

Orders will be shipped within three business days via Australia Post or Sendle depending on your shipping address and the size of the parcel. 
Postage could take up to six business days to arrive. Shipping doesn't include tracking or insurance.

Care

All cotton made goods can be hand or machine washed on a cold gentle cycle with similar colours and in a delicates bag. Do not bleach, dry clean or tumble dry.

Privacy

Ponchik respects your privacy, and none of your personal or purchasing details will be shared with a third party.

Safety

It is important to supervise babies and children when using or wearing any of our products. Toy Straps are not toys and should never be used whilst baby or child is unattended. These should never be used in a bassinet, cot, travel cot or bed.
Our products are not to be used whilst baby or child is sleeping.

Returns
We will happily exchange or refund any item that is damaged or defected, however we do not offer refunds or exchanges if you change your mind.  Please notify us via email at hello@ponchik.com.au within 7 days of receiving your order if you are not happy with one of our products for any reason.

*Please note that due to the unique nature of our designs, fabric placement might vary from the images shown. 

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