All in stock orders will be fulfilled within 1-2 business days, however most will be fulfilled within the same day of placing the order.
Any pre order items placed will be fulfilled as soon as the stock items arrive at the Ponchik warehouse.
Parcels are fulfilled with Australia Post or Sendle depending on your shipping address and the size of the parcel.
Postage could take up to six business days to arrive. Shipping includes tracking.
For more information on shipping, click here.
How do I care for my garments?
All clothing can be hand or machine washed on a cold gentle cycle with similar colours and in a delicates bag. Do not bleach, dry clean or tumble dry.
Ponchik respects your privacy, and none of your personal or purchasing details will be shared with a third party. To read the full policy click here
It is important to supervise babies and children when using any teething toy or teething products. They should not to be used whilst baby or child is sleeping.
We will happily exchange or refund any item that is damaged or defected, however we do not offer refunds if you change your mind. We will happily offer you an exchange or credit note which lasts 3 years from date of issue. Please notify us via email at email@example.com within 7 days of receiving your order if you are need to exchange for any reason.
*Please note that due to the unique nature of our designs, fabric placement might vary from the images shown.
Click here to review the full returns policy
Do you have a physical shop?
Ponchik Babies + Kids is an online store, however we are stocked in many Australian Boutiques, as well as some NZ, USA and UK stores. Click here to find a stockist near you.
How do I choose the right size?
Our sizes are guided by the age of your child. There is around 1cm, (all around) difference between the sizing. However for a more detailed size chart, please click here.